Admin
Site Admin
Joined: 23 Jun 2006
Posts: 1018
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 Posted: Mon Jun 30, 2008 8:44 am
And Again... |
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Now, you see what this guy has done... he saw a couple of folks get a little service, so he jumps into the thread hoping for the same. Oops, DELETED!
| Quote: | Kamado News: Obtaining a LumpSaverPlus
Posted by Guylo on Monday, June 30, 2008 - 7:01 am:
Richard-
You received this email on April 4th:
Hello Richard-
Hope you are doing well.
I am writing because the top of my #7 (THE ENTIRE DOME) is crumbling
away. The spider is about to fall out and the unit is cracked from top
to bottom on both sides. If it could be repaired I would just do it
but it is too far gone.
I also have a #5 (which remains in perfect condition) and a textured
#3 (the coating is flaking away but this just cosmetic).
I need a replacement for this baby (it is covered with green, 1"
tiles) and I am hoping that I can just remove the SS band/hinge
arrangement and attach the replacement top myself.
My understanding is that this covered by warranty (except the
shipping).
Please contact me ASAP as to what other information you need.
Thank you,
[Name Withheld]
I then followed up with pictures you requested. Since then the spider
and the entire collar have broken off.
What is the best way to get this resolved?
Thank you,
Guylo |
Apparently he's not on the short list of people who can post service questions on the K forum. Sorry, try again. You've only waited three months.
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