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fishtail-99
Joined: 17 Apr 2007
Posts: 1437
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 Posted: Fri Mar 05, 2010 4:11 am
Another skrewed kustomer, another deleted post: |
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This post speaks for itself. He actually posted it twice, and it was deleted twice:
| Quote: | Posted by Kdbrink on Thursday, March 04, 2010 - 6:57 pm:
Does the K company ever ship parts? I ordered a new Lumpsaver + and a
lid gasket in December 2009. The check cleared my bank on January 4,
2010. It is now March 4,2010 and still no parts. Numerous calls to K
are answered by "Tony" who assures me that the parts will ship out the
next day. This has happened three times. Guess what? Still no parts.
Emails to both the sales and service emails listed at kamado. com have
gone unanswered.
I've owned my #7 for over 10 years and have loved it, but this fiasco
is bordering on fraud.
You know, considering how little time and effort the Johnsons are putting into their business, it's a wonder that they take the time to read the forum and delete posts from their angry customers.
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He used the right word. "Fraud". |
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Nerka
Joined: 28 Oct 2006
Posts: 187
Location: Ekwok, Alaska
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Posted: Fri Mar 05, 2010 7:06 am
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It is fraud. A business has 30 days to ship the order or they are breaking the law.
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Unbelievable
Guest
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Posted: Fri Mar 05, 2010 8:20 am
Good save Fishtail! |
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| Quote: | | You know, considering how little time and effort the Johnsons are putting into their business, it's a wonder that they take the time to read the forum and delete posts from their angry customers. |
You got that right! |
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duk
Joined: 15 Aug 2009
Posts: 15
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Posted: Fri Mar 05, 2010 1:35 pm
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| Unbelievable wrote: | | You know, considering how little time and effort the Johnsons are putting into their business, it's a wonder that they take the time to read the forum and delete posts from their angry customers. |
They must have had some down time, Kdbrink's post is missing 
And I'm willing to bet his Acct is suspended---Where's Alan Z when you need him  |
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kdbrink
Joined: 05 Mar 2010
Posts: 27
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Posted: Fri Mar 05, 2010 8:06 pm
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That K forum poster was me. I only discovered this forum last night.
I've owned my #7 for over 10 years, and have always known that their customer service was bad, but this is criminal.
When I called to place the parts order, I thought it was a bit odd that they needed an "unblocked" number to receive a call. That should have been my first clue that things were foul. Why would a reputable business need to screen their calls?
I got mad tonight and posted my complaint on every section of the kamado forum I could. Imagine my surprise that they were all deleted, and my account was "suspended." I've been a loyal customer for 10 years, but this is the last straw.
After my account was suspended, I filed a complaint with the BBB and a mail fraud complaint with the USPS Postal Inspector.
I'm sure the "Johnsons" or whoever they really are, are monitoring this forum as well as their own.
BGE here I come! |
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Unbelievable
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tcoliver
Joined: 09 Jul 2006
Posts: 240
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Posted: Sat Mar 06, 2010 8:13 am
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| Be thankful they only took you for the cost of some accessories, they have taken some of us for a lot more. They are crooks by every meaning of the word. Its amazing that they still survive by stealing from their loyal customers. Sorry to hear about your loss. Good luck. |
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kdbrink
Joined: 05 Mar 2010
Posts: 27
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Posted: Sat Mar 06, 2010 7:29 pm
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I received an email from Richelle Johnson saying that my parts order was dropped off with UPS yesterday. She sent me a tracking number. According to UPS, they have only received "billing information" about the shipment.
Wouldn't UPS show possession of a package after 24 hours? |
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kdbrink
Joined: 05 Mar 2010
Posts: 27
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Posted: Sat Mar 06, 2010 7:51 pm
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| duk wrote: | | Unbelievable wrote: | | Quote: | | Where's Alan Z when you need him |
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Is Alan Z a member here? I gleaned a lot of Kamado info from his old web site. |
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Unbelievable
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Posted: Sat Mar 06, 2010 8:20 pm
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| kdbrink wrote: | I received an email from Richelle Johnson saying that my parts order was dropped off with UPS yesterday. She sent me a tracking number. According to UPS, they have only received "billing information" about the shipment.
Wouldn't UPS show possession of a package after 24 hours? |
It sounds like Richelle got paranoid when you plastered them with posts and showed up here.
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Is Alan Z a member here? I gleaned a lot of Kamado info from his old web site. |
He is richards forum moderator. There isn't much to moderate these days.  |
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thehandler77
Joined: 16 Sep 2009
Posts: 22
Location: DFW
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Posted: Sun Mar 07, 2010 7:13 am
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| Why can't we do what they did in the Frankenstein movies. Let's all gather clubs, sticks, rakes and trouches and show up on thier doorstep. I'd say when the total sum of everybody they've screwed starts yelling we want we paid for, they might get weak in the knees. |
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kdbrink
Joined: 05 Mar 2010
Posts: 27
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Posted: Sun Mar 07, 2010 8:08 pm
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| thehandler77 wrote: | | Why can't we do what they did in the Frankenstein movies. Let's all gather clubs, sticks, rakes and trouches and show up on thier doorstep. I'd say when the total sum of everybody they've screwed starts yelling we want we paid for, they might get weak in the knees. |
We can't do that because their "doorstep" is a" Mailboxes Ect." I did a Google Earth search.
I'm really thinking about a pellet grill now. |
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kdbrink
Joined: 05 Mar 2010
Posts: 27
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Posted: Mon Mar 08, 2010 4:56 pm
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| kdbrink wrote: | I received an email from Richelle Johnson saying that my parts order was dropped off with UPS yesterday. She sent me a tracking number. According to UPS, they have only received "billing information" about the shipment.
Wouldn't UPS show possession of a package after 24 hours? |
Here it is Monday, and UPS still shows that it has only received "billing info." The glimmer of hope I had of ever getting the parts is quickly fading. |
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kdbrink
Joined: 05 Mar 2010
Posts: 27
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Posted: Wed Mar 10, 2010 4:32 pm
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I'm very pleasantly surprised to report that my parts order arrived today!
I'm back in the K business, but this is the final order I'll ever place. When it needs parts again, I'm moving on.
Thank you for all the advice and support during this issue. |
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Porkchop
Joined: 06 Jul 2006
Posts: 237
Location: Champaign, IL (Univ of IL U/C)
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Posted: Thu Mar 11, 2010 8:02 am
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i guess this IS the place to go when you need results from them! we are the NEW kamado customer service contact! they should just give up and list us on their website for "parts and warranty"...
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