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Admin
Site Admin
Joined: 23 Jun 2006
Posts: 1018
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 Posted: Wed Jul 23, 2008 9:17 am
Anyone there? |
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| Quote: | Kamado Discussion Forum: The Kampfire: Kamado service... anyone there?
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Posted by Mcghost on Wednesday, July 23, 2008 - 7:49 am:
Plz give me a call on Order #9970. I know this isn't the proper way
but I can't get any response using the traditional methods. |
Not deleted yet, go figure. |
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Admin
Site Admin
Joined: 23 Jun 2006
Posts: 1018
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Posted: Wed Jul 23, 2008 10:09 am
Oh cool! |
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It looks the K-forum IS the way to get service now:
| Quote: | Richardj
Moderator
Post Number: 2336
Registered: 4-2002
Posted on Wednesday, July 23, 2008 - 10:58 am:
Will do. Thanks, Richard |
Wow, that was easy! |
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Unbelievable
Guest
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Posted: Wed Jul 23, 2008 4:03 pm
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Bcw
Member
Post Number: 118
Registered: 8-2001
Posted on Wednesday, July 23, 2008 - 4:43 pm:
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I have read the "rules", sent emails to sales, and to every member of the Johnson family about the availability of a rod firebox. I have also left a voice mail message. Sorry to "misuse" this part of the forum, but I just want to buy something and get the answer to a simple question. I have no other agenda....
This ones a real winner!  |
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fishtail-99
Joined: 17 Apr 2007
Posts: 1437
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Posted: Wed Jul 23, 2008 4:19 pm
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Ah, the old "I've contacted you many times, so it must be your fault" response:
| Quote: |
Richelle_j
Member
Post Number: 41
Registered: 4-2007
Posted on Wednesday, July 23, 2008 - 4:54 pm:
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Hi Bruce,
I have sent you many emails and a private message confirming your order for the rod fire box invoice #10250). I will forward the emails right now please check you spam filter if you do not receive them. Thank you!
Richelle |
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The Spanker
Joined: 10 Nov 2006
Posts: 207
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Posted: Thu Jul 24, 2008 5:48 am
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| fishtail-99 wrote: | Ah, the old "I've contacted you many times, so it must be your fault" response:
| Quote: |
Richelle_j
Member
Post Number: 41
Registered: 4-2007
Posted on Wednesday, July 23, 2008 - 4:54 pm:
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Hi Bruce,
I have sent you many emails and a private message confirming your order for the rod fire box invoice #10250). I will forward the emails right now please check you spam filter if you do not receive them. Thank you!
Richelle |
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Amazing just how much trouble K customers have with spam filters.
I follow the manufacturers' forums closely, and I just don't remember any other company's customers having any problem.
Wow. Talk about bad luck. |
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fishtail-99
Joined: 17 Apr 2007
Posts: 1437
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Posted: Thu Jul 24, 2008 4:35 pm
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This is too bizarre:
| Quote: | Bcw
Member
Post Number: 119
Registered: 8-2001
Posted on Thursday, July 24, 2008 - 2:08 pm:
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Richelle,
Still haven't received a copy of invoice#10250. I will handle it when received. Checked the spam filter and no luck finding it there. Appreciate your assistance.
bcw
Richelle_j
Member
Post Number: 42
Registered: 4-2007
Posted on Thursday, July 24, 2008 - 2:15 pm:
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Hi Bruce,
I just resent it from a personal email account (yahoo). Let me know if you get it. Thanks!
Richelle |
I mean come one. Surely they wouldn't deliberately keep lying to someone real-time like this? Why would you waste your time posting lies like this when you could be eating at one of the casino buffets and spending your last couple of quarters in the slots? Is it possible that Richelle is using a Fisher-Price computer and nobody has told her that it's not real? |
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Admin
Site Admin
Joined: 23 Jun 2006
Posts: 1018
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Posted: Wed Aug 06, 2008 2:16 pm
The saga continues... |
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| Quote: | Bcw
Posted on Wednesday, August 06, 2008 - 2:22 pm:
It is a shame that it takes a post on this forum for a response. I did hear from Richelle per my post on July 23, but have been unable to make progress since, despite emails and phone calls. Just sent a private email to Richard J a few minutes ago to see if he can intervene. I don't know if this is an equipment/technology problem or a people problem, but it is unfortunate. I am looking forward to hearing from someone. |
| Quote: | Richelle_j
Posted on Wednesday, August 06, 2008 - 2:42 pm:
Bruce, It is a shame! You are saying you have not gotten any email from me since the 23rd? I sent you 3 emails since then. I have not returned a phone call as I have not received one from you. Before your this post at 2:22 you sent an email which I replied to. Have you maybe checked your spam filter?? You are right I do not know either if this is a "quipment/technology problem or a people problem" but please check as your order has already shipped.
Richelle |
I love how they continue to blame the customer.
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fishtail-99
Joined: 17 Apr 2007
Posts: 1437
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Posted: Wed Aug 06, 2008 4:12 pm
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| Gosh, he said he made "calls", as in plural! She hasn't received any calls. Maybe she ignores the call waiting buzz when she's on the phone talking to her sisters about their next party! |
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Unbelievable
Guest
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Posted: Thu Aug 07, 2008 12:24 am
The saga ends.............maybe? |
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| Quote: | Bcw
Member
Post Number: 121
Registered: 8-2001
Posted on Wednesday, August 06, 2008 - 7:40 pm:
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Richelle,
There is email somewhere, but not in my inbox or captured by my spam filter from what I can see. Regardless of what the cause may be, it is good to know the order has already shipped. Sorry for any inconvenience. I've enjoyed the Kamado and the relationship over the years and plan to continue with both. Please accept my thanks and regards.
Bruce |
See there wasn't anything to worry about. There was no love lost. Everything turned out all right. Bruce will get his rusty rod fire box. Nighty night sleep tight Bruce.  |
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fishtail-99
Joined: 17 Apr 2007
Posts: 1437
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Posted: Thu Aug 07, 2008 4:57 am
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| He obviously understands that either he plays their game (read: Kisses Their *sses) or he has to go with another company's cooker. He just made the wrong choice. Sigh.... |
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Nemesis
Joined: 04 Jul 2006
Posts: 534
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Posted: Thu Aug 07, 2008 5:42 am
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| Yep, its too bad only some fish put up more of a fight once the hook is set in their cheek. This one seems content to swim his way over to the boat. |
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