| Author |
Message |
    
Kemosabe
Associate
Member
Post Number:
15
Registered: 5-2002
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| Posted on Tuesday, July 23, 2002 - 10:10 am:
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     |
First off, let me start by saying that I don't mean to
come off as a ruthless complainer who can't be satisfied but I have
never (and I do mean never)come across such poor customer service in
my life.
I purchased my #7 about two months ago and my wife and
I absolutely love the quality and the taste of the food that we
prepare on it. I am a chef by profession, and food cooked on a k has
unique taste, texture and moisture content. It's just wonderful.
Because I work for a large university as a chef, we entertain many
professors, phds and physicians. All of them rave about the dishes
that we serve them from our #7. But when they ask for my
recommendation as to whether they should purchase one, I have to
honestly hesitate before giving it.
My Kamado arrived two weeks
late, which generally speaking isn't too bad considering it's an
item that is a piece of kraftsmanship. However, I was told that it
was "absolutely" going to be shipped on a specific date and was
given the explanation (unsolicited by me) that the reason it had not
been shipped as scheduled was because it was going to be one of the
first kamados ever shipped with the new gas burner. I was very happy
and excited about this, and grateful that the company was offering
me their best product.
Seven days later, there was no #7 at my
door and no tracking number in my hand. I telephoned and was pretty
surprised to find that my k had never been shipped. When it did
arrive (over a week after my phone call), it housed the old gas
burner.
I spoke with Richard who assured me that I would receive
the entire kit for the new burner. He then gave me to another
employee so that my address, etc. could be taken down. Everyone was
being so nice, and I enjoyed the prospects of my new k so much, that
I decided to order four pieces of accessories. I thought how
convenient it would be to have it arrive all at once.
Over the
next several weeks, I had to contact the kamado company three times
in order to get my new burner and accessories shipped to me. Each
time I was assured that it would be shipped "today." I was told the
last time that I "had slipped through the cracks." - nice way to
gain the loyalty of a new customer.
My burner and accessories
arrived yesterday. Guess what? The necessary cover plates and the
Lumpsaver plus were not packed. I could not fit my new burner into
my k with the old firebox so I STILL don't have the kamado grill
that I orgionally ordered and have been promised numerous times.
How do I get this company to fufill it's promise to me? I have
fifty guests, all from the university for whom I work, coming to our
home in two weeks for a BBQ party. Due the fact that my old burner
burned out on me and gives off a plastic, toxic odor when I use it
("Um, yeah ... that happens sometimes. That's one of the reasons we
developed a new burner." I was told.)I can't even use a gas burner
after paying for one months ago!
Any suggestions? I've
telephoned the company five times since yesterday and not one
response. To bad too! I love my grill! I just want what I paid for!
Thanks for the help and the ear,
Kemosabe |
Jaimie
Associate
Member
Post Number:
18
Registered: 4-2002
|
| Posted on Tuesday, July 23, 2002 - 10:46 am:
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|
Been there too...
I've contemplated ordering a
folding side table and grill scraper, but nothing fires me up more
than having to wait... and wait... and wait... and being told
otherwise.
Good luck. |
Kemosabe
Associate
Member
Post Number:
16
Registered: 5-2002
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| Posted on Tuesday, July 23, 2002 - 11:39 am:
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|
It really is a sad state of affairs. It reminds me of
what happens to so many excellent chefs who's expertise in the
kitchen is completely over-shadowed by their inability to run the
business side of things. Many great products have been ruined in the
market place simply because craftsmen and artists can't or won't
turn the organization aspect over to someone who is equally skilled
in that part of the business arena.
The K company just
telephoned me and promises to send off the new firebox, lumpsaver
plus, and side covers "today." We'll be watching ... I know one
thing: if I don't have this grill completed and up and running by
the time we host our next party - I will never purchase another
thing from Kamado and I will never recommend them to anyone. I say
that sadly because the k itself is a great, great product.
Kemosabe |
Ducky
New
member
Post Number:
1
Registered: 7-2002
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| Posted on Tuesday, July 23, 2002 - 12:57 pm:
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This is sad...very sad. In fact I WAS really interested
in purchasing one of the #7's (don't have a Kamado yet) and I tried
calling Kamado several times today...but no answer. Do they have
like 1 person working there or what?? I came to the board here to
see if there were any posts about their service...and lo &
behold...this here post from you, Kemosabe.
This sucks as I
really want to get one...but if I can't get anyone on the
phone...and obviously taking your comments into consideration,
Kemosabe...I'll definitely have to step back and take another look
at the situation before shelling out $$$ on this thing. I don't want
to end up in the end kicking dust saying "I knew it! I knew
it!"...knowing the company's service is (currently...hopefully)
below par. And yeah..it's especially frustrating when it arrives and
things are not in order like you said on top of being delivered way
past the "due date".
Our first daughter's birthday is coming
up and we are doing some wild things in the backyard and after doing
quite alot of research on pits, etc. and I was really leaning
towards a Kamado, but man...I'm deathly afraid now. Got any other
suggestions, Kemosabe??
Hopefully someone around here can
throw some encouragement and justification for the "lack of quality
service" this company offers. Really...Richard or whoever needs to
stand up and speak up right now...if not, they might lose another
customer.
Again...there are great things about the product
and I'm sure there are alot of folks out there that got their Kamado
working perfectly out of the box...but there are those folks that
never had that luxury, like Kemosabe, and it really takes a toll on
the enthusiasm for this unique product/company.
I feel for
you, Kemosabe. |
Seattlesooner
New
member
Post Number:
3
Registered: 3-2002
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| Posted on Tuesday, July 23, 2002 - 3:32 pm:
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|
I also feel your pain. I received my #7 about a year ago.
Same story as kemosabe, a little hitch getting it delivered but
nothing I would complain about. The K is great and although it
doesn't walk on water like some on the board claim, I wouldn't trade
it for any other grill. It smokes at 200 degrees for hours on end,
it will grill at 650 (or higher), it will bake a great pizza and
bread.
However, I wanted the new gas unit and called
(several times) and finally reached Richard and made the order on
June 3. Nice fellow to talk to, raved about the new gas unit and how
much I would enjoy it. They sent me an e-mail with an invoice and a
question about natural gas or propane. I e-mailed back (I wanted
propane and ordered an upper grill while I was at it.) I have heard
nothing since then and I have made several follow up e-mails with no
response.
I love my K but(and at the risk of never receiving
my gas unit) you begin to feel that you are in a Seinfeld episode
about soup.
|
Kemosabe
Associate
Member
Post Number:
17
Registered: 5-2002
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| Posted on Tuesday, July 23, 2002 - 4:28 pm:
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|
Thanks to all for your sympathy and time. Ducky, you
asked if I had any suggestions. At this point I'm really lost. I can
tell you that the K does really cook in a very unusual way in terms
of it being ceramic and that does produce a lot of options. I'm just
as interested in baking in it as I am smoking meats, etc.. So on one
hand, the damned grill is great . BUT the question is HOW MUCH are
you willing to put up with? I think part of the problem is that they
might be a small company that in part, because of the internet, is
currently trying to function as a large company. Maybe they're just
in above their heads or something. One example of what I mean is the
total lack of instructions that have come with the new burner that
was sent to my home. Maybe they just forgot to send them or maybe
they haven't written any but it's really kind of dangerous and
negligent. I'm messing with installing a new gas burner to a natural
gas line that I had installed from my home specifically for my new k
without any instructions. I'm a chef! Not a frickin' plumber! It's
like "can you spell liability?" 
Even my new step ladder has instructions to escape law suits. So, I
guess i would suggest buy a k but understand now that it's a grass
roots item and it has special problems as well as special features.
If that concerns you, look elsewhere. It IS a great grill though in
all fairness. I just called the K company again this evening and
they are shipping my stuff tonight. I actually got a tracking number
this time. That's one thing I learned - GET A TRACKING NUMBER!
Seattlesooner: So sorry about your not receiving your order and you
are right - it is the soup episode!
Kemosabe
|
Ducky
New
member
Post Number:
2
Registered: 7-2002
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| Posted on Tuesday, July 23, 2002 - 7:58 pm:
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|
You're right,Kemosabe...in fact I was even considering a
Klose BBQ pit and called and ask them about natural gas and they
said they don't even bother with it because of the INSURANCE. Can
you imagine?? One of the best metal pits...if not the best...won't
even entertain Natural Gas.
So that brings me to another
question...if I decide to get the the (Natural) Gas parts - how in
the world would I install it?? Who in their right mind will come and
install it for me? I know zilch about messing with gas lines/meters
and by-golly...I doubt that anyone would come and install it for me
if it's not their own product (or shop where you buy a pit
from)...simply like you said...because of LIABILITY; I wouldn't even
know who to start calling to do this for me anyway. I'm not so
interested in using gas now...but since I do have NG then the option
is nice.
And it's scary to think that the "old" parts had a
serious problem and that new units/orders are going out with those
old parts and the customers have no idea. Holy cow...if Richard's
got insurance...which he better have...I'm sure it's damned
expensive for him or else if someone out there installs it wrong or
the old gas parts go out and hurt someone, you can bet there will be
a serious lawsuit happenin'.
Well...right now, as far as
Ceramic options...there's not too many choices...so BGE or Primo and
right now probably leaning more towards BGE since they've been
around a long time and I can by it down the street (weighs a helluva
alot less too), but yes, you're right...the Kamados are "beautiful",
massive and do a helluva job, but like anything else you buy...for
the money..this is not an Impulse Buy, but rather a process of
elimination through research for me. And of course, service and
support fits into the equation.
At least with a BGE, I can
run down to my local BBQ shop and purchase it...if any
problems....either run right back over there or have them send
someone out...no waiting...no calling...no emailing. Geez...I think
I just convinced myself to buy a BGE
No really, I will have to weigh the pros and cons...and who
knows, maybe I will end up getting a Kamado...but I will definitely
sleep on it for awhile before making that final decision.
Cheers,
Ducky |
Bcw
Associate
Member
Post Number:
24
Registered: 8-2001
|
| Posted on Tuesday, July 23, 2002 - 9:06 pm:
|
|
Ducky-
Forget the gas option...you won't need it.
I've had my 7 for a year and a half, and have had my problems with
getting some things on a timely basis, but eventually things get
resolved. It is not the way I would run a company, but it isn't mine
to run. The truth of the matter is that it is a superior looking and
performing product. I have also had a BGE which got left elsewhere
in a divorce...don't miss the BGE or the ex. I have a Kamado and a
new wife, and they are both a big step up from my prior situation!
If you get the 7 or whatever you are looking at, you will be in for
a real treat. All of this customer service stuff will work itself
out. I think they hired a guy to expedite problems. Might want to
check the archives for his name. I recall that he is on the ball per
other posts. There are a lot of things to get one's blood pressure
up...this isn't one of them. |
Sidncid
Member
Post
Number: 51
Registered: 9-2001
|
| Posted on Wednesday, July 24, 2002 - 4:49 am:
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|
Ditto on BCW's comments, yes Kamado's customer service
can be a little lax, but the majority of owners didn't buy a K
because of great customer service. We bought ours because it is the
most beautiful and best performing grill money can buy.
We
could have bought a BGE in town but compared to a Kamado they look
like a cheap toy. I suggest you search their archives and see how
many K owners switched to BGE. Then come back here and see the many
K owners who will not go back to BGE.
We waited almost 5
months for a Kustom #7(Conway broke the first one) . After nearly a
year of using it, we would gladly wait another five months to get
one.
The gas option was never even considered, we can
stabalize our #7 within 30 to 40 minutes at any temperature. Besides
the last we heard you should let meat come to room temperature for
20 to 30 minutes anyway. |
Beicke
Associate
Member
Post Number:
19
Registered: 5-2002
|
| Posted on Wednesday, July 24, 2002 - 6:40 am:
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|
Ducky, The man you want to talk to at Kamado is Darryl,
he has been able to help me and I think they (Kamado) are having him
handle customer relations. Brian |
Ducky
New
member
Post Number:
3
Registered: 7-2002
|
| Posted on Wednesday, July 24, 2002 - 9:45 am:
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|
Well...I'm still a bit skeptical really as Richard posted
that Darryl was on-board with customer service since June 4th and it
seems as Kemosabe STILL has problems and now we're nearing the end
of July. So...I think Darryl might have his hands full and needs
more help. Maybe they currently don't have the resources to have
more manpower, but that's not my problem. I'm in the oilfield
business and worked overseas and in this business the client always
"wants it yesterday" and therefore we bust our butt to make them
happy or else we will lose them. It's a no-brainer and no different
from any other business.
Anyway, I can understand your point
of view, Beicke...you have the patience and alot of us don't. It's
not the waiting as so much they tell you it's going to be delivered
and it doesn't; you've got to continually chase them up or else you
will "fall through the cracks" as Kemosabe was told. THAT..is a big
no-no... How can one feel that they are getting personal/quality
service when that happens, especially when you pay 50% up front!??
I've been checking out Primo's site as well and they have a
new Oval pot and it looks pretty cool. If you scan the posts on
their forum or look at the Usenet discussions...I find that alot of
people are really happy with them and always praise the owner has he
goes upside down to please all of his customers. Now, I can
understand they may not be a big company, but you've got to commend
him for the personal attention he gives to his customers as he
realizes in the long-run it's word-of-mouth that will sell him.
One thing I thought was interesting is that George (owner of
Primo) has designed a new crack-proof firebox. He said, if you read
the posts, that once he's got all the kinks worked out of it...then
he will replace your cracked firebox with this newly developed one
for free. Now is that is cool... I wonder if Kamado has issued a
PRODUCT RECALL on the all the faulty Natural Gas parts sold? Hard to
imagine if Kemosabe got his Kamado with an old gas part recently.
Ouch! now that scares me.
Don't get me wrong...I'm not
against Kamado...it's just right now that after numerous phone calls
I couldn't get anyone on the phone and the various posts I've read
in here about how long it takes...parts not coming in as
ordered...temperature hole not drilled, old gas parts and finally
the lack of customer service....gets me worried and I start to
wonder and contemplate. Sometimes I think I'm jinxed and I'm always
the lucky one that has to go through this kind of BS. I'm sure they
will sort themselves out eventually, but right now I want a ceramic
cooker and I don't want to wait and take a chance of headaches to
come when the evidence is there that will most probably happen.
As far as quality is concerned, Beicke...yeah, I'm sure the
Kamado cooks up a bad boy meal...but it's not all the pit...meals
are typically are only as good as the chef. Most posts I've read are
that folks who have a Kamado also have a BGE or Primo and they say
they all cook wonderfully. I can see where the Kamado will become
more of a conversation piece than the other ones...but that's not my
concern. I just want to be able to grill some burgers, chicken,
steaks, etc. for the family, but at the same time satisfy my smoking
needs and I'm finding out that these ceramic cookers are IT when it
comes to both kinds of cooking.
I just hope they treat
Kemosabe right especially if he's having a "BBQ Do" with 50 people
coming up shortly. That's 50 more people Richard could have as
customers and if Kemosabe puts in a bad word because he simply "fell
through the cracks"...then it defeats the whole purpose of his
business. 50 x $$ - you can do the math, so yes, that would be a
significant order for Richard.
If I were Kamado..I'd get
that thing delivered to him overnight as they have some catching up
to do with him. And it's sad because when something like that
happens...you start getting a bad taste in your mouth about the
purchase you just made and normally that bad taste takes time to
wear off.
Good luck, Kemosabe...Keep us posted on what
happens and anymore thoughts you have on Kamado.
Cheers,
Ducky |
Guillermo
Member
Post
Number: 55
Registered: 3-2002
|
| Posted on Wednesday, July 24, 2002 - 11:07 am:
|
|
So that brings me to another question...if I decide to
get the the (Natural) Gas parts - how in the world would I install
it??
If I understand correctly, the new gas option is
installed just by sliding it in as you'd slide in the non-gas draft
door. The gas option comes pre-assembled.
Who in their
right mind will come and install it for me? I know zilch about
messing with gas lines/meters and by-golly...I doubt that anyone
would come and install it for me if it's not their own product (or
shop where you buy a pit from)...simply like you said...because of
LIABILITY
I bet there are tens or even 100's (if you
live in a big city) of companies that would be glad to come to your
home and install an outdoor natural gas connection. They, I believe,
would not care what you are connecting to it, very much like an
electrician wouldn't care if you are connecting a sony, sanyo, JVC,
etc TV to a new 100V 15Amps outlet. The gas connection installer job
is to give you a well installed and pressure tested outlet, period.
I wouldn't even know who to start calling to do this for
me anyway.
I don't live in the USofA but give me the
name of your town/city and I can proably find you few companies that
would do the job for you (that was a rethoric questions, BTW).
I'm not so interested in using gas now...
Good, I think you'll find a K works well on lump, alone.
but since I do have NG then the option is nice.
I thought that too, removed the gas option to do the
break in of the K and haven't installed it back, yet.
And
it's scary to think that the "old" parts had a serious problem and
that new units/orders are going out with those old parts and the
customers have no idea.
I don't think the "old" gas
option has problems that the "new" one wouldn't have or that any
outdoor burner wouldn't have, for that matter, that problem is
keeping the flame on under heavy winds, that's why I'd never cook
with gas alone as if the flame goes out, the burning charcoal itself
would tend to re-ignite it, particularly with the new gas option. If
someone has a gas-K in a windy area, the smart thing to do is to try
to isolate the K from the wind and/or keep checking the flame is on.
Holy cow...if Richard's got insurance...which he better
have...I'm sure it's damned expensive for him or else if someone out
there installs it wrong or the old gas parts go out and hurt
someone, you can bet there will be a serious lawsuit happenin'.
I hope he does have the insurance as most of you live in
USofA (I don't) where people so each other all the time. But last
time I read the gas manual (online at kamado.com) there were
instructions about how to light the burner, you follow them and even
if the flame goes out, you should be OK.
BTW. I am not
defending their Customer Service as that is not at par with how
good/beautiful the actual cooker is. It certainly needs lots of
attention.
Guillermo |
Waderobin
Member
Post
Number: 88
Registered: 11-2001
|
| Posted on Wednesday, July 24, 2002 - 12:09 pm:
|
|
Hey Ducky,
My advice is to get in the soup line,
place your order. I'm in the middle of some service issues as well.
Have had the K since the first of the year, and love it. I agree.
It's absolutely amazing that a company that makes such a great
product, obviously doesn't even make an attempt at customer support.
But, this is hard to say, the K is worth it. Place your order, hope
it all comes in one piece (mine didn't). After 6 mo's with this
awesome, top quality, beautiful cooker, with no support, I will say
that I'd do it over again, and am glad I made the decision I did. I
have definately lost some enthusiasm. Will not be attending the
Cook-off (what for, just to meet and make eye contact with the
people that won't even return my phone calls or reply to my email
messages?!). But, I love the K and am sure that I will enjoy it
probably for the rest of my life.
Also, I don't have the gas
option and after the first day, have never needed it.
Kemosabe, You've got an awesome smoker. You've managed to
get by without it for how many years? Do like me and try to get over
being pissed about the support, be patient, and eventually, maybe /
maybe not next week, you'll be Kooking up a storm.
Wade
p.s. That Darryl guy doesn't return emails or phone calls
either. |
Hedglin
New
member
Post Number:
8
Registered: 10-2001
|
| Posted on Wednesday, July 24, 2002 - 1:09 pm:
|
|
I've also had problems with their service. I'm waiting
for a replacement for my broken #9. I originally ordered it in
October of 2001. It shipped end of January 2002 (after it was
promised by Christmas of 2001). It arrived with hidden damage that I
discovered a few days later when it was uncrated -- it was cracked
under the hinge. I was promised a replacement and Richard said he
would ship me some special cement to fix the crack. I waited 2
months for nothing to arrive, and ended up fixing it myself.
Sorry to say this, but Kamado's customer service is not at
all good. I can't figure out if they intentionally don't pay
attention to customer problems, or if they are just overwhelmed by
the workload. In any case they are losing customer loyalty over
time. |
Ducky
New
member
Post Number:
4
Registered: 7-2002
|
| Posted on Wednesday, July 24, 2002 - 2:08 pm:
|
|
That's it...I can't bear to read all the horror stories
anymore.
Waderobin - you've got some huevos to stick up for
them when you're obviously having issues with them too that are
getting you quite upset. I guess you need to keep sane this way
since you already have one. I'd probably be the same if it were me.
Hedglin - sorry you had to go through it as well and maybe
one of these days you will get the cement fix in the mail. I guess
like they told Kemosabe...you simply "fell through the cracks".
Well...3-4 days ago I was totally pysched about the
possibility of getting a Kamado...but now that I have done more
research, visited the forum and obviously hearing all of your
stories...there's NO WAY I can buy from them now. I'm definitely not
prepared to wait 6 months to get my order correct...that's baloney.
It ain't THAT pretty to wait that long and go through the hassles.
It sounds like they have been like this for quite some time
and still don't have their poop together. I can only imagine it's a
matter of time that Darryl will leave as well if he gets bogged down
too much...and sounds like he's their only support guy. If he
leaves..then what? Shoot...all you guys may have to start trading
parts on Ebay if you can't get any response out of these guys.
Anyway...I'm surprised Richard (or anyone from Kamado)
hasn't replied to this thread yet. I guess it doesn't surprise most
of you.
Good luck to all of you and hope you finally get
what you ordered...this year.
Cheers,
Ducky |
Jaimie
Associate
Member
Post Number:
19
Registered: 4-2002
|
| Posted on Wednesday, July 24, 2002 - 2:17 pm:
|
|
Hey Richard, it may be wise to chime in soon as you have
a mutany brewing amongst your customers (and would be customers).
|
Kemosabe
Associate
Member
Post Number:
18
Registered: 5-2002
|
| Posted on Wednesday, July 24, 2002 - 2:41 pm:
|
|
Greetings to all,
Let me just say that even if
Kamado's customer support is the worst in the business, the support
of all of you is the best. Being the one who started this thread,
I've really enjoyed and benefited from your input.
A note to
Ducky: You stated: "So that brings me to another question...if I
decide to get the the (Natural) Gas parts - how in the world would I
install it?? Who in their right mind will come and install it for
me? I know zilch about messing with gas lines/meters and
by-golly...I doubt that anyone would come and install it for me if
it's not their own product (or shop where you buy a pit
from)...simply like you said...because of LIABILITY; I wouldn't even
know who to start calling to do this for me anyway. I'm not so
interested in using gas now...but since I do have NG then the option
is nice."
I'd like to try to help with that one. The first step
in planning on putting in natural gas is to check if it's legal in
your area. For example where I live in Upper State NY, attaching NG
to an outside grill was legal in the 80s, made illegal in the 90s
and then made legal again now. So the first step is checking with
your Gas & Electric company. If it is legal, any reputable
plumber can do it. Mine cost about $350. That was to attach a long
pipe from the gas in my home to my outside patio. I also added some
extra pipe that was extra wide for future expansion to my kitchen.
It might be much cheaper for you.
Regarding the "(Natural) Gas
parts:" Hopefully, if you did decide to buy a K, you would get one
with the new burner installed. You could demand that configuration
but I'm not sure what impact that would have. I was told that that
was what I was getting and as you know, that's not what happened.
Regarding Bcw's statement: "Forget the gas option...you won't
need it." I really think that only you can figure out whether or not
you would prefer to have a gas option. There are several reasons why
I do want it: 1) The convenience of starting lump. 2) The time
factor: As Sidncid put it, "The gas option was never even
considered, we can stabalize our #7 within 30 to 40 minutes at any
temperature." - I don't have 30 - 40 minutes all the time and that
would really cut down on how often I used my $1300. Kamado. 3) As
hard as it is for me to admit this, because I tend to poo pah
outside gas cooking, somethings actually cook better on gas. Many
professional chefs will point this out. For example, many
vegetables, thin cuts of meat , thin fillets of fish and in certain
cases when you need a real even cooking temperature like in some
Asian cooking. 4) The Emergency Factor: When you have guests and
something goes wrong ( lump burns out by accident, etc.). - With gas
you can save your ass without the hassle.
But my main point to
you is not to convince you or anyone of anything. Only you know
whether or not to buy a Kamado or a BGE or whatever and whether or
not you want gas.
To both Waderobin and Hedglin, I can only
extend my sympathy. It sounds like Hedglin has it much worse than
me. But Waderobin, I must say, that I don't agree with you on one
point: I am not "pissed" or I should say that's not the issue to me.
This isn't a matter of being late or slow. It's unethical to falsify
information to customers. It's one thing to deliver something late
and quite another to tell a customer something that just isn't going
to happen. If Kamado goes out of business one day because of their
poor treatment of customers, that will have a big impact on all of
us who bought their product.
Last night I was told that my new
parts were being sent to me - "The truck's on the way to pick it up
now to deliver it." I asked for a tracking number and was given one
by Daryll (who's been the person I've been dealing with for weeks
now). Guess what? Fedex doesn't have any knowledge of that tracking
number. Maybe it's a mistake. Maybe it's a coincidence. Maybe it's
an unethical way of dealing with people. I called and left a message
asking if I had the number right, even though I double checked it
with Daryll last night, and have received no response. This would
not be the first time that I received false information.
But as
everyone says, the damned grill is great. I do love it! But as
consumers, we shouldn't have to choose between good products and
fair treatment.
Thanks for all your time,
Kemosabe
|
Richardj
Moderator
Post
Number: 298
Registered: 4-2002
|
| Posted on Wednesday, July 24, 2002 - 3:41 pm:
|
|
I have reviewed our customer complaints and it seems that
they occur on each full moon. Therefore, our customer service
“department” will be closed every full moon until our company
expansion is complete next year (just kidding, of course).
Actually, we are planning a big expansion which will include
two or more service centers or distribution centers. I am sure this
will smooth out our customer service.
Ducky or similar
potential customers, I would suggest that you wait until this
expansion is complete before considering purchasing a Kamado or any
other of our products. No one is more than all of us here at the
Kamado look forward to better serve our customers. The down side, of
course, will be the need to increase prices.
|
Harry
Member
Post
Number: 306
Registered: 7-2001
|
| Posted on Wednesday, July 24, 2002 - 4:07 pm:
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|
That is good advice, Richard, especially since you seem
to be unable to keep up at present.
How about those of us
who are "works-in-process", Richard? I've not had any response to my
faxes and phone messages.
I need to know the status of my
order and to reiterate that I need Nat Gas venturii along with a
replacement part for my #3.
Harry |
Husker
Member
Post
Number: 38
Registered: 7-2001
|
| Posted on Wednesday, July 24, 2002 - 5:09 pm:
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|
Ducky,
I ordered a #7 over a year ago. I never had
any problems to speak of with customer service. It came as ordered,
without any problems. I ordered the gas option with mine and have
since removed it and plugged the hole. I called them and asked for
the cover plates for plugging the hole and they shipped them out
that day! I had the old gas option and it was in the way. I still
have my old gas grill, and use it when I am in a hurry.
The K is
best, in my opinion, when used with lump charcoal only!
There is always a chance that things might go wrong! I am
sure glad I took that chance!
(Message edited by husker on
July 24,
2002) | |
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