| Author |
Message |
    
Bibman
Associate
Member
Post Number:
20
Registered: 9-2001
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| Posted on Wednesday, July 31, 2002 - 7:08 pm:
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Does anyone know how to get an answer from Sales? I've
been trying for weeks to get an answer regarding shipment of my new
burner. They received by draft door on 6/26. I'd been told it would
turn around in about 2 weeks. It's no been 5 weeks and I've been
unable to get an answer from either e-mail or phone messages.
Frankly I'm tired of stuffing aluminum foil in my draft door
hole to cook anything and am beginning to wish I hadn't tried to
upgrade to the new gas unit!
I know sales are good (If
you've got one you'd know why they're good) but if they give you a
target time frame they should be close and they certainly should
answer my e-mails or voice messages!
I might add I'd ordered
the gas unit 5 weeks before sending the door since they didn't tell
me that minor fact when I placed the order. |
Kemosabe
Member
Post
Number: 39
Registered: 5-2002
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| Posted on Thursday, August 01, 2002 - 4:06 am:
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Bibman,
I understand COMPLETELY. I started the thread
"What's wrong with Kamados Customer Service." Reading that might
help you feel that you're not alone.
I just received my new
burner this week and it was supposed to have been in my #7 when it
arrived months ago. I can tell you this: The new burner is well
worth it. It's just frickin' amazing! You'll be very happy that you
upgraded. It's so much better than their old burner that there's no
comparison. Are you waiting for just the draft door or the whole
outfit? They sent me the new burner but forgot to send the cover
plates and the new firebox so I had to wait another week for them to
send that. BUT! It was well worth the hassle.
All Sympathies,
Kemosabe |
Bibman
Associate
Member
Post Number:
21
Registered: 9-2001
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| Posted on Thursday, August 01, 2002 - 4:25 pm:
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Kemosabe,
I'm waiting on the whole thing. If it
wasn't for the fact that so many have said so much good about the
burner I'd just cancel the order. But then they'd still have my
draft door!!!!
Hopefully if I pester them enough I'll get
it.
Thanks for the sympathy!
|
Harry
Member
Post
Number: 323
Registered: 7-2001
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| Posted on Thursday, August 01, 2002 - 4:59 pm:
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Me too, Bibman, but I was told yesterday that I've been
shipped.
It's taken about two weeks longer than my
interpretation of the K Guys' estimated turn around.
Harry |
Guillermo
Member
Post
Number: 71
Registered: 3-2002
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| Posted on Thursday, August 01, 2002 - 5:54 pm:
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People,
Provided that the separation between the
draft door guide tubes (where the draft door rods slide in and out)
is standard, I really don't see (in my case) the need to send the
draft door, the reason is that every time the gas burner is on, it
will be centered on the flue and therefore the draft door plate will
be situated far from the Kamado draft door opening, matching the K
profile to the draft door profile is in this case not an issue.
If you shut off the burner, i.e. after lighting the coals,
and then try to adjust for low temps, you then would need a good
match up between the gas draft door and the Kamado, the solution is
to switch to the non-gas draft door. I sent today an email to
Richard on this same idea, will post his comments after I get them.
Guillermo |
Harry
Member
Post
Number: 324
Registered: 7-2001
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| Posted on Thursday, August 01, 2002 - 8:29 pm:
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I had considered that, Guillermo. BUT you're dealing with
a variety of different generations of K's and while the side to side
measurements may be fairly standard, I suspect the verticals are
not. The dampers were made, sleeved & then popped into the
ceramics to set snuggly. These were removed before kilning and each
is a little different even though the jar is the same. i suspect it
was decided to do the retrofits for "cost" providing you sent in the
damper. A huge PIA for all concerned but they have made a decision
to let you to keep
"up-dating" your K as you go along. A brave
idea and I'm taking advantage of it for as long as they can keep it
up.
Harry
(Message edited by harry on August 08,
2002) |
Mikenlauri
Member
Post
Number: 32
Registered: 3-2002
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| Posted on Friday, August 02, 2002 - 5:31 am:
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<<The dampers were made, sleeved & then
poppedinto the ceramics to set snuggly>>
I'm not so
sure of that. The damper door on my K7 is so out of square that it
would be useless to them for fitting. tilted to the left and with
the bottom left corner sticking out from the grill about 3/8". Did
they even look at this thing before shipping??? Still manages to
work well enough that I've been putting off correcting it. |
Kemosabe
Member
Post
Number: 46
Registered: 5-2002
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| Posted on Friday, August 02, 2002 - 5:57 am:
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I did not have to send my draft door in. The reason is
that my K is new (5/02). I was told by the K people that only older
Ks had to send in there draft doors. My problem NOW is that I have
to cut my Lumpsaver Plus because it was not cut properly and it will
not allow me to pull out my new burner. I have to pull out my
Lumpsaver to remove the burner. Makes you wonder doesn't it?
Kemosabe |
Howdy14
New
member
Post Number:
1
Registered: 8-2002
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| Posted on Wednesday, August 07, 2002 - 8:59 pm:
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Hello all,
After reading in this forum for a while I
am relieved to see I am not alone. I don't usually *air the laundry*
in public but if I don't I may be less than kind to my neighbors
dog. The very first time I called this joint they actually answered
the phone, pleasantly answered all my questions, promptly put
together an invoice and e-mailed it to me. Then within one hour
again e-mailed to make sure I received the first one. So I send in
my 500 bucks then waited 60 days before making any inquiries. I have
since left numerous e-mails and phone messages and have not received
a single answer. I even told them that if the shipment was going to
be late that it was ok but please respond with something. Now I'm
sure that I will someday be very happy with my new custom tiled #5
as I have tasted the food that has come off of these things, so you
don't have to sell me on that. But there is absolutely NO
EXCUSE,,,,,,,,NONE!!! for the kind of customer service I have
received. You simply push the reply button and type a simple
sentence. Surely this is much easier than deleting all the e-mails
and erasing all the phone messages. Thank you very much and I am
done ranting. My neighbors’ dog thanks you also.......ciao
|
Jeff
Member
Post
Number: 125
Registered: 7-2001
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| Posted on Wednesday, August 07, 2002 - 11:20 pm:
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$500 for a custom tiled #5...? I'll take two for that
price! |
Spongebob
Member
Post
Number: 56
Registered: 6-2002
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| Posted on Wednesday, August 07, 2002 - 11:22 pm:
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No, you'll take 1/2 for that price 
bob |
Beicke
Member
Post
Number: 28
Registered: 5-2002
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| Posted on Thursday, August 08, 2002 - 3:10 am:
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Howdy14, Your not related to Duckey are you. (CIAO)? |
Thenakedwhiz
Member
Post
Number: 91
Registered: 7-2001
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| Posted on Thursday, August 08, 2002 - 11:00 am:
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Jeff and Spongebob,
I thought that when you
placed an order, you had to send in a 50% deposit. So, $500 might
make sense.
TNW |
Glenn
Member
Post
Number: 99
Registered: 7-2001
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| Posted on Thursday, August 08, 2002 - 1:15 pm:
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On a daily basis we make judgments about people. When you
are looking at someone you can get clues about a person by observing
body language, facial expressions, tone of voice. On line, you have
to go by what a person says, their past reputation on line, and the
situation. That makes it a lot harder to try and determine sincerity
or motivation.
I have a problem understanding Howdy14, how you
could be lurking here for many months, decide to spend a thousand
dollars for a custom 5, wait for 2 months, reading the forum all
this time and your first post is to complain. I have serious
reservations about your sincerity. Like Beicke I wonder if you are
related to Ducky or maybe you are Duckey. Who knows? Maybe to you
the Kamado is just another purchase, maybe you don’t have anything
to say, maybe you just like to lurk. Most people are excited when
they have made the plunge, and that usually leads to a post soon
after.
My problem with Duckey is that he seems to want Richard
or someone to promise him (before he turns loose with his money)
that he won’t have any problems. Life is really not like that. My 16
year old daughter wants me to make promises about everything; will I
take her driving next week, can she have a raise in her allowance if
her grades go up etcetera, but she is a teenager. Had Duckey
expressed his concerns and then bowed out I could have understood.
He didn’t like what he saw, so Adios. Duckey didn’t do that. No
matter how sincere Duckey says he is, his actions tell me that he
would like to stir the pot more than he would like a Kamado. So far,
Duckeys only contribution to this forum is to complain and whine. I
would understand if he bought another ceramic Q and contributed some
recipes or maybe BBQ tips. Does he or Howdy14 really think that all
it takes to change the world is a good whine J Is Howdy14 really
Duckey? Who knows? But I am beginning to wonder.
Howdy14, do you
know why a custom is called a custom? The tiles are poured, and
painted one at a time. This takes some time. The people in the
Kamado office weren’t shy about telling me that the wait would be
longer for a custom, that’s why I choose a tiled K. Is 2 months too
long? For some yes and others no. I appreciate the fact that you
said that you would only post one complaint. My suggestion to you is
to keep calling the 800 number until you talk to someone. Find out
where your K is, in the process. And decide if you want to continue
to wait, change your order to something else or get a refund.
|
Porkchop
Member
Post
Number: 42
Registered: 5-2002
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| Posted on Thursday, August 08, 2002 - 2:02 pm:
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so now, since ducky complained, everybody else that comes
along and does so is ducky?
why not take him at his word? as
i read his post, his problem isn't that it has been 60 days, but
that he has left numerous messages and they have gone unanswered. if
you have an e-mail address and tell customers to send their concerns
or queries to it, it is assumed that you will answer them. if you
have an answering machine and ask people to leave a message, then
they have a right to assume that you will reply.
plus, he
says he is glad to see he is not the only one. perhaps the fact that
he sees that others have the same problems but eventually get their
cookers comes as relief to him.
it ain't all about ducky. |
Glenn
Member
Post
Number: 101
Registered: 7-2001
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| Posted on Thursday, August 08, 2002 - 3:27 pm:
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Porkchop read the post again.
Because I don't hold
your views on the subject is no reason to read more into what I have
said, than what I said.
this thread isn't so ducky |
Tim
New
member
Post Number:
5
Registered: 8-2002
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| Posted on Thursday, August 08, 2002 - 5:20 pm:
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Good Point Porkchop. I fully
agree. |
Howdy14
New
member
Post Number:
2
Registered: 8-2002
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| Posted on Thursday, August 08, 2002 - 8:25 pm:
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Glenn,
What gave you the idea that I have been
lurking around here for months? I think you read more into what I
said than was said. I started reading this forum when I couldn't get
a response of any kind from the Kamado people. I never asked ANYBODY
to promise me anything. I have sent them 500 bucks on good faith and
it is not to much to ask for a reply that they have received the
money and a quick update as to when they think they might ship my
#5. If it takes until x-mass so be it, I will wait. My name is Pius
Geiger and I live in Montana and I have absolutely no idea who
Duckey is. I think I like this Porkchop guy though.
Beicke,
ciao is an Italian word for goodbye (pronounced chow) and is used
extensively by most Latinos. Surprised you've never heard it.
And Glenn, I never complained about the PRODUCT. The only
thing I complained about was the fact that they refused to
acknowledge my very existence. The fact that you choose to try and
defend an obviously indefensible position makes one wonder just who
you might really be and whom you work for.
Ciao….. ;-)~
|
Porkchop
Member
Post
Number: 44
Registered: 5-2002
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| Posted on Friday, August 09, 2002 - 6:36 am:
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Howdy
good luck getting thru. let me know how you do.
while you are waiting, check out some other sites for ideas,
recipies, etc. BGE has a great forum, and i can't recommend enough
Alan Z's site. full of great pics, and really beneficial. looks like
he's done it all. |
Tim
New
member
Post Number:
6
Registered: 8-2002
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| Posted on Friday, August 09, 2002 - 7:41 am:
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Porkchop, don't forget the Primo forum
http://www.hwforums.com/2016/index.html , the KCBS forum
http://www.rbjb.com/rbjb/rbjbboard , and the Cyberque forum
http://www.bbq-forum.com/forum |
Glenn
Member
Post
Number: 102
Registered: 7-2001
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| Posted on Friday, August 09, 2002 - 8:08 am:
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Well Howdy14,
I am glad you aren't related to Ducky.
I stand by what I said. I don't think you should be happy with your
customer service experience, I havn't always. I am surprised that
you could choose to buy this BBQ and not be curious about the forum.
You said you knew about the forum, but you didn't read it for two
months? My advice is still the same, do something constructive. My
experience with "the company" is obviously quite different than
yours, ever wonder why?
I don't know that I was trying to defend
anyone. What I was trying to do was to suggest to you and Ducky that
if something doesn't work for you maybe you should try something
else. I was suggesting that maybe your attitude has colored your
experience, and how the people in "the company" want to relate to
you.
As to who I am and what I do, its all in the profile.
Ciao to you too.. |
Porkchop
Member
Post
Number: 45
Registered: 5-2002
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| Posted on Friday, August 09, 2002 - 8:30 am:
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that's what you get for asking for help. give 500 bucks
for a promise and a handshake, can't get ahold of the company no
matter how hard you try, and get blamed for having "an attitude",
plus you are "hard to believe". |
Sidncid
Member
Post
Number: 55
Registered: 9-2001
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| Posted on Friday, August 09, 2002 - 9:35 am:
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Porkchop,
Why do you keep adding fuel to negative
fires on this forum?
I don't recall anyone personally asking
for your help, you keep saying how you love your K and you're not
being negative. Open your eyes, read what you post , most of it sure
sounds negative to me.
Sid |
Kemosabe
Member
Post
Number: 50
Registered: 5-2002
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| Posted on Friday, August 09, 2002 - 10:03 am:
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Howdy14,
Sorry to hear that you've had trouble
getting someone to respond. I've had my share of problems with
Kamado in terms of customer service. I'm grateful that at this time
they're behind me, although speaking out in this forum, played a
very constructive part in my getting the help that I needed. It's
unfortunate that at this time in our country everything appears
black and white to some people. If a person expresses a complaint or
dislike for something, they're branded as being trouble makers or
disloyal.
It doesn't seem to me that you've asked for anything
too demanding - just civil politeness would require a return phone
call or email. Also we are talking about a grill/smoker here! This
really should not become a personal issue.
Since my problems have been resolved it's been wonderful using
my Kamado. I installed the new burner and love it. It's really
amazing - "six hundred degrees in six minutes" is not inaccurate at
all.
Next weekend I'm cooking for a party and I'll be cooking a
wild boar leg and some pork butts - I can't wait to get started. So,
"all's well that ends well" as they say. I hope that the same is
true for you as soon as possible.
High Regards,
Kemosabe
|
Simple
Question?