| Author |
Message |
    
Ducky
New
member
Post Number:
9
Registered: 7-2002
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| Posted on Sunday, August 04, 2002 - 10:39 pm:
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     |
Richard - you mentioned before in Kemosabe's thread that
you're working on setting up a distribution channel for Kamado to
dealers across US. Just wondering when you think you might have this
in place so we may go "locally" and find the Kamado.
I
really would like to have a hands-on look at the Kamado before
deciding to purchase one and feel better that I could go to someone
nearby if any problems occur.
No hard feelings...I still
fancy your product 
Cheers,
Ducky |
Mike_b
Member
Post
Number: 55
Registered: 6-2002
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| Posted on Monday, August 05, 2002 - 8:04 am:
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|
Ducky, where abouts are you? I live in Charlotte NC and
just got my Black #7 Mosiac. You could always come see it. I know
you have been 'studying' the K for a while now, as did I before
ordered. I never saw one in person. I just studied, studied, and
studied some more. Looked at every photo I could, etc,etc.
Let me tell you what my expectations were when I ordered:
1) It would be the last grill I would ever buy. (sturdy/durable)
2) It would do (cook) everything I would ever need a grill to
do.
3) Would be nice to look at.
4) Would be easily
controlled.
After I recieved it, I can honestly say that all
my expectations were met *AND* exceeded. In short, I'm thrilled. |
Ducky
New
member
Post Number:
10
Registered: 7-2002
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| Posted on Monday, August 05, 2002 - 4:18 pm:
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|
Unfortunately, Mike, I'm a little further down south from
you...so no way to have a look at yours. Thanks for the invite,
though!
Well, I guess, like you, it's hard for me to
decide...I'm just worried about the Customer Service here..(as you
have obviously read), so after "studying" all my options, I feel
better dealing with a local dealer.
For example,
shipping...if it's damaged, it would not be my problem, but between
the dealer and distributor. Even if I wanted accessories...just
order through them and let them deal with whomever directly. This
way I'm sure they would have more "clout" to get things moving
quicker since they're a "dealer".
Also, I just feel very
comfortable purchasing from them as I know if I have any questions
or problems...I can go see 4 eyes with them and settle the problem.
This is especially true for shipping....shipping that monster really
scares me...esp. if it comes damaged....then the finger-pointing
starts. If I bought it through a local dealer then it isn't my
problem to worry about...and I like that
Anyway, I am glad to hear that your Kamado "exceeded" your
expectations and hopefully one day I can say the same thing.
Cheers,
Ducky |
Spongebob
Member
Post
Number: 50
Registered: 6-2002
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| Posted on Monday, August 05, 2002 - 4:41 pm:
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|
So, Ducky
What are you going for? The oval Primo
does look promising with its' multi-function rack, etc.
bob |
Ducky
Associate
Member
Post Number:
11
Registered: 7-2002
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| Posted on Monday, August 05, 2002 - 8:00 pm:
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|
I'm actually leaning towards the BGE now,
Spongebob.....unless of course, Richard comes back and says the
Kamado is being sold at dealers across America now ;)
Last
week it was the Oval, but I had a chance to look at it over the
weekend and it just didn't do anything for me like I thought it
would.
I had a chance to have a good look at the BGE as well
and for the price I didn't feel like the Oval was right for me. I
can't justify spending a couple of hundred dollars extra for it when
the Large BGE is probably big enough for my (current) BBQ'ing needs.
Plus, I think the whole Oval thing is fairly new and just I rather
stick with round for now .
Accessories are a-plenty as well for roundness...
So yeah, I
am really glad I went and saw the Oval as I was sure I was going to
get it...but when it actually came down to touching and feeling it,
it just didn't do it for me. It's not a bad looking unit...very
robust and big, but for the price...I thought the BGE was plenty big
for my needs at the right price.
Anyway...I hope Richard
replies to my post and possibly expounds on his "expansion plans".
It's not only for me to know...but helpful for other would-be and
existing customers of theirs to know what's going on with Kamado.
Cheers,
Ducky
P.S.: So you guys won't kick me
out of here if I actually bought a BGE...would you? |
Harry
Member
Post
Number: 327
Registered: 7-2001
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| Posted on Monday, August 05, 2002 - 8:44 pm:
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|
Well, Ducky, why don't you migrate to the Chicken Coop
and get and get your ashes raked there.
The K guys are
overloaded trying to service new buyers and existing customers
without having to suck up you you with personal e-mail from their
over-worked President.
You wouldn't get a lot of sympathy
from a Ford dealer yabbering on about the merits of Dodges while in
their show room
I'm getting fed up with the whining around
this thread. [This will be my last post to it].
You
recognize the merits of Kamado equipment; we accept that they are
swamped at present, because everyone recognizes the merits of Kamado
equipment. The after sales service will inevitably satisfy everyone
as they scramble to staff up.
Meanwhile, either buy
something or move along. Let's see how much crap CharWoody let's you
get away with dumping over BGE or praising Primo's, or whatever on
their Web Site.
I repeat, buy something or move along;
you've had your annoying 15 minutes .....
Don't let the door
hit you in the ass on the way out, eh.
{end of rant]
Harry |
Trishc
Member
Post
Number: 57
Registered: 7-2001
|
| Posted on Monday, August 05, 2002 - 9:14 pm:
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|
Harry...Bravo and Amen....Ducky,,,as the saying goes
"shit or get off the ceramic pot". You will enjoy cooking with a
ceramic cooker more than whining so buy something and get cooking.
Hopefully you will be able to contribute some cooking ideas when you
decide to breakaway from that keyboard and get in the game. Talk is
cheap and so are the imitations. Sounds like a match. Good luck. |
Spongebob
Member
Post
Number: 52
Registered: 6-2002
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| Posted on Monday, August 05, 2002 - 9:32 pm:
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|
Rather harsh, Harry 
Ducky has been civil and polite throughout his quest. It's
nice we *can* discuss other cookers here, unlike the other site. I
hope Ducky stays around just to spite you.
bob
|
Thomas
Moderator
Post
Number: 15
Registered: 6-2001
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| Posted on Monday, August 05, 2002 - 9:42 pm:
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|
Ducky,
Please do us all the favor and DO NOT buy
a Kamado. You sound like someone who can never be pleased and your
incessant worrying portends many more annoying posts in the future.
I will do all I can to see that Richard and Deborah do not allow you
the pleasure of the best BBQ available. |
Trishc
Member
Post
Number: 58
Registered: 7-2001
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| Posted on Monday, August 05, 2002 - 10:11 pm:
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|
AlanZ...I tried to edit my post to 'soften' a word but
was unable to edit due to a password problem. My apology to the
forum for the inappropriate word |
Ducky
Associate
Member
Post Number:
12
Registered: 7-2002
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| Posted on Tuesday, August 06, 2002 - 12:04 am:
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|
Whoa...OK, let's all gang up on Ducky now! Heck...I just
posted here to ask a simple question - not to pick a fight!
Spongebob asked me what "I was going for" and being the
frank person I am...I told him. I'm here to ask a question about
distribution of the Kamado's and that's it and there's no reason why
it should turn into something it's not.
Unfortunately, there
are only 3 MAJOR pot makers to choose from, as all of you are aware,
so you would agree that it ain't as easy as opening up Consumer
Reports to check fridge ratings and then going down to Sears to buy
a new one...esp. when you've got to spend this kind of money. Of
course, most of you do not have to worry about that now since you
already HAVE a cooker. THAT'S why I posted my message in the
PRE-SALE QUESTIONS Section! So yeah..I have the right to ask
questions and take my time to decide...just like Mike_b up there
took his time.
And if you recall, HARRY...it was a current
Kamado Customer who started the "What's wrong with Customer Service"
thread...NOT Ducky.
Trishc/Thomas - I ain't no millionaire,
so spending $1,000.00 just like that is no joke around here. If
you've got the money and you're able to make big purchases without
flinching...then more power to you, but unfortunately not everyone
has that luxury.
And if I have more questions...then I'll
ask them and if you have a problem with that...then don't reply...I
will not cry if you walk by. Hey...I can make a rhyme...anytime!
Thomas - um...yeah...I'll be calling up Deborah..."Hey
Debbie...it's Ducky here and I want to order a Kamado!" I hope I'm
not that dumb.
"Don't let the door hit you in the ass...." ....very
original, Harry.....I haven't heard that saying since I was a
kid....
Spongebob - CYM
Ducky |
Henry
Member
Post
Number: 110
Registered: 7-2001
|
| Posted on Tuesday, August 06, 2002 - 12:19 am:
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|
Ducky, you forget about "Imperial Kamado"
Not sure
about a link, do a google search...
Henry |
Thenakedwhiz
Member
Post
Number: 81
Registered: 7-2001
|
| Posted on Tuesday, August 06, 2002 - 5:17 am:
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|
Actually, I don't think I would consider Imperial Kamado
to be worth considering if you were already considering Kamado, BGE
or Primo. The Imperial Kamado can only do temperatures up to 375
degrees, as I understand it, and thus is not nearly as versatile and
the other 3. Grill Dome might be another alternative, however.
TNW |
Henry
Member
Post
Number: 111
Registered: 7-2001
|
| Posted on Tuesday, August 06, 2002 - 9:04 am:
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|
hey it's cheaper, Think of it as a starter grill, like
those tin ones you pickup at the dollar store ..... :{)
|
Ducky
Associate
Member
Post Number:
13
Registered: 7-2002
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| Posted on Tuesday, August 06, 2002 - 9:21 am:
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|
Well, I haven't really considered Imperial (or Grill
Dome) since there has hardly been any mention of them in the
"newsgroups", so I really never considered them (or GD) a contender.
I rather stick to what people have and know and it just comes across
to me that the other 3 are the more "popular".
Ducky |
Richardj
Moderator
Post
Number: 310
Registered: 4-2002
|
| Posted on Tuesday, August 06, 2002 - 10:53 am:
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|
Ducky, I have never deleted anyone from posting on our
forum. It is not my nature to censor anyone but you are just too
much. Please give all of us a break and go away like you said you
were going to do. |
Trishc
Member
Post
Number: 59
Registered: 7-2001
|
| Posted on Tuesday, August 06, 2002 - 12:50 pm:
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|
Ducky...you say "I feel better dealing with a local
dealer....For example, shipping...if it's damaged, it would not be
my problem, but between the dealer and distributor. Even if I wanted
accessories...just order through them and let them deal with
whomever directly. This way I'm sure they would have more "clout" to
get things moving quicker since they're a "dealer". ...Also, I just
feel very comfortable purchasing from them as I know if I have any
questions or problems...I can go see 4 eyes with them and settle the
problem.... At least with a BGE, I can run down to my local BBQ shop
and purchase it...if any problems....either run right back over
there or have them send someone out...no waiting...no calling...no
emailing. Geez...I think I just convinced myself to buy a BGE
Text
If you have
been reading all of this forum you would have read about the lies
the salesman at these stores have been saying about Kamado,
including that Richard has died. So you go on down to your local BBQ
store and believe everything those salesman tell you, even when you
look them in the eye! If they don't make you happy you can picket
the store or hang around and complain to the other customers walking
in the door. TextText |
Tim
New
member
Post Number:
1
Registered: 8-2002
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| Posted on Tuesday, August 06, 2002 - 6:34 pm:
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|
Ducky, I too have wondered about the same things you've
been asking. I think a lot of my questions have been answered now. |
Beicke
Member
Post
Number: 27
Registered: 5-2002
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| Posted on Wednesday, August 07, 2002 - 2:58 am:
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|
Have you noticed as of late, the one's that bitch the
most haven't ordered or purchased a Kamado, makes you wonder. Most
people wait till they have a problem before they yell HELP! |
Ducky
Associate
Member
Post Number:
14
Registered: 7-2002
|
| Posted on Wednesday, August 07, 2002 - 7:22 am:
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|
Beicke - of course, YOU have never done your homework and
asked any questions prior to purchasing ANYTHING of significance.
Trish - I'm sorry to hear the salesmen in your area are like
that...but where I go for my needs, the folks are extremely kind and
helpful.
And with all due respect, Richard....I'm quite
disappointed the attitude you have taken towards potential
customers. I came here to ask you a question and 2 days later after
a few of your "members" jumped on my case...the situation has turned
sour once again and I still have not got an answer to my sincere
question.
If folks have a problem with me and my
question...then why don't they just ignore me?...but it's jokers
like Harry who have to jump in and attack me because they've got
nothing better to do and hence everyone else follows suit.
Anyway, that's fine...if you think you're doing me a favor
of selling your "awesome" product...then do a better job of selling
it.
At minimal, I hope this has been a wake up call for you
and your company as I just can't believe the treatment "Ducky" has
received around here. If anything...the folks around here should be
doing their best trying to convince "Ducky" to go for a Kamado..not
just shoo him away because he has some real and valid concerns.
Anyway, Rich...your wish has been granted....Ducky will be
going on vacation and if he has any other questions...he'll have his
cousin pop in and post it for him.
Ciao,
Ducky |
Thenakedwhiz
Member
Post
Number: 87
Registered: 7-2001
|
| Posted on Wednesday, August 07, 2002 - 7:43 am:
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Trishc,
To paraphrase an old saying, "When it
comes to BBQs Galore salespeople, never ascribe to malice what can
be more easily explained by stupidity." :-)
TNW |
Waderobin
Member
Post
Number: 108
Registered: 11-2001
|
| Posted on Wednesday, August 07, 2002 - 8:42 am:
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|
Was Ducky a sincere potential K customer? I don't know.
Although Ducky obviously should have been more sensitive as a guest
on our forum, I think he had some valid questions. His concern about
if the K arrives damaged hits home with me.
I received my #7 in
December, damaged. Five months plus later I receive my replacement
lid. Here we are in August, I still don't have it all put together
correctly, and no one from the company has returned any of my
previous emails, posts, calls, or private messages.
I understand
they are swamped, but please!
I'm a customer. This was a lot of
money (to me) that I paid for this product. And I have received NO
help from the company at all. If they would just call and say we are
swamped and can't get to you now, but we promise to have your
problem resolved within a year of your purchase, I'd be reasonably
happy.
If you wonder why I'd be happy. It's because I absolutely
love my K. I'm cooking without the springs. Smoke leaking between
the bands. Can't close her down, wasting a good bit of lump, and was
out an additional $87 freight collect fee for the replacement lid.
But, it's gotten to be a joke around here. Every time we do another
cook, Linda's in K bliss, saying I think this is the best one yet. I
don't think there could be two more loyal fans of the K. But I also
don't think there could be two more dissappointed customers either.
Also, let me say that a good bit of our K cooking success must
be attributed to this forum. Whenever I'm cooking something new, I
go straight to this awesome forum, either do a search or go to the
"how do you cook a . . ." section and in one two twenty hours later,
another amazingly succesful cook.
I really don't like to whine
and look forward to evangelizing, without hesitation, the virtues of
the K, and the K company.
Wade |
Trishc
Member
Post
Number: 60
Registered: 7-2001
|
| Posted on Wednesday, August 07, 2002 - 9:22 am:
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|
Ducky...if it looks like a Duck, walks like a Duck, and
sounds like a Duck, its probably a Ducky.
For your
information, I was not the one lied to by a salesman. That has been
previously reported on this site by others. When I decided to
purchase a new BBQ I went to the local shop and was treated well by
someone I knew. I went home to look up the product from their store
that I was interested in eventually found the Kamado site. I
monitored the forum for months (I was in no hurry) and familiarized
myself with the posters and discussions. There was no doubt the best
salespeople were the participants of this forum. The ones who owned
the units and shared their enthusiasm and recipes. The occasional
gripe was weighed against the number of enthusiastic owners. I
watched the forum long enough to witness the occasional exchanges
that occurred from some of the BGE owners. I also observed their
forum which had mostly nice posters, but quickly noticed their
intolerance for the potential buyers asking product comparison
questions (I did not bother to write any). The helpful and
enthusiastic Kamado forum swayed my purchase of a product I could
not see before purchase. When I purchased a unit that I wanted
customized a bit, the process was good. I was happy to get a unique
product that was being finished to my choices and realized that
would require extra effort on their part and mine. I am a happy
customer and recommend the product.
I have not liked the
customer service issues being part of the forum and have previously
given my two cents worth to the moderator, and realized I am only
entitled to my two cents worth and nothing more. I am one
participant of many. I personally resent your on going effort at
trying to bait Richard into corresponding with you on this medium.
If you had truly familiarized yourself with this forum the way you
want to study the product you buy most of the usual pre-sale
questions are warmly addressed by the owners who provide many
pictures, suggestions, and information. Since you have started your
annoying and obnoxious bantering, the usual posters have sat quietly
and politely on the sidelines and refrained from participating on
the forum.
Most of the posters on this forum are truly
genuine and sharing and will probably welcome your "cousin" if the
"cousin" is interested in cooking and doesn't have a chip on his/her
shoulder. Not everyone posting here has a Kamado or is expected to
have a kamado. But just about everyone has an attitude that is warm,
supportive, respectful and genuine especially about food and their
cookers.
I apologize to the forum if my posts on this
subject have fallen below the usual standard. I hate to see this
site so preoccupied with customer service issues and would love to
see the subject ended and let the forum get back to cooking and
cookers. | |
Distribution
channel?